Your Rights and Responsibilities When You Move Brochure:
Ready to Move Brochure:
Protect Your Move
Cancellations
Must be done in writing via [email protected] and confirmed verbally by a member of our management team. You “clicked to accept” our cancellation policy during the booking of your move. For legal purposes your IP address was geo tagged and made record of via date and time stamp. If you booked within 7 business days of your move and decide to cancel, your deposit is held in escrow toward a future move. You have up to 72 hours to from the time of signing your Bill of Lading to cancel, unless you booked within 7 business days of your move, for a full refund of your deposit.
Claims
Claims Facts!
It is important that you have all the necessary information about your carrier to file a claim. We are not your carrier, as we did not physically perform your move, however we are here to assist you in any way that we can.
- For a valid claim, you yourself must submit the claim and per federal law, 49 CFR section 370.3
- The claim must be submitted to your carrier in written form (electronic submission is acceptable.
- All claims must be submitted within the timetable listed on your bill of lading from your carrier (anywhere from 30 days to 9 months depending on your carrier).
- Each written claim must contain sufficient facts to identify the specific shipment and items of property. (This includes any missing and/or damaged items.)
- The claims process must be provisioned in accordance with the valuation option you chose.
- Your carrier is required to carry cargo as well as liability protection as part of their licensing.
- It is important that you take pictures of broken items, submit necessary documents if items are lost, and follow the claims process.
Arbitration
Summary of dispute settlement program: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Carrier and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or “Claimant” must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration.
Upon receipt of the Claimant’s arbitration brief and supporting documents the responding party or “Respondent” will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator’s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing Unites States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee for EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this for for ADR processing forms.